Company Note: Flaberry creates find gifts for any occasion that is meant to be celebrated. Unique flower arrangements and bouquets, cakes, cupcakes, and chocolate bouquets. Recently launched is our puppy collection. Flower arrangement design to look like your favorite puppy will delight anyone on your giving list. We take orders online, deliver to your destination, and guarantee on-time deliveries. Don’t just limit yourself to flowers. We deliver cakes, flowers, chocolates, plants, cupcakes, artificial flowers, as well as soft toys and baskets.
Call us, and one of our expert customer service representatives will take down your order and pass it on to our creationists who will craft a remarkable gift that will bring smiles to faces. If you are unsure what to give, our customer service will direct you to our many different lines. They will help you choose the perfect gift for any occasion.
Our very best sellers include a rich chocolate cake, black forest cake and red and white rose vase. Customers often request “smile on the face” bouquet that is a selection of different colors and sizes of roses in a bowl. Having trouble picking just one rose color? Then “our smile on the face” bouquet will be perfect for you. We can make any gift extra special by adding Cadbury celebrations, a small or large teddy bear or a tempting pineapple cake.
Our motto, “Smiles on the Face” is our guarantee to you that all flowers and gifts will be delivered on time and with a smile on our face.
We send our creations to most cities in India. We do not have midnight delivery to Agra, Ahmedabad, Aligarh, Allahaad, Bhopal, Cuttack, and several others. Ask you customer service representative which cities may have delivery questions.
Above notes are related the what flaberry has described on their website. Customer can submit their feedback from below options. After receiving lots of feedback about flaberry, we had to put them here for customer reviews.
They don’t have phyical address on the website.
Phone: +91 11 6603 0333
Zero Professionalism and least concerned
I placed an order on Thursday for Friday morning delivery. I paid extra 150Rs just to get it delivered well in time (9:am - 10:00 am). It was on behalf of my friend who is in Australia for her father on his retirement day.
However, the nightmare started on Friday morning when I received a call at 9:45. The executive told me that they cannot deliver the order.. because they realized, they don't deliver it in Kareem Nagar area.
I had inquired them before placing an order and obviously gave complete delivery address on Thursday while placing an order.. but it was all fine till Friday morning 9:45 am.
The executive who called had zero idea about how to deal with the situation and had no work around. She said she will get back to me and stopped receiving the calls after first two calls! I had no clue what is going on!!
One moment I also had a feeling that I lost my Rs 1150 as none of their customer contact number was working.
After calling multiple times, finally I could talk to her boss at 12:30. He was least concerned. There was neither any accountability for the fuss nor any drive to find a solution. He pretended as if he dint know anything and gave me lame excuse that he was in the meeting.
On asking for refund he could however read out the policy that it will take 8 working days for refund to get debited in the account.
The cake was finally delivered at 3:40 pm after a very frustrating and annoying followup!!!
I really wish there was an option to give Zero stars.
please learn how to deal with your customers when things go wrong or else shut down your business.
worst and fraud
Greetings from Flaberry!
Hope you are doing great.
This is in reference to your order number #1200194777 placed with us for delivery in Thrissur.
We feel really sorry to inform you that due to transportation strike the delivery of your order is not possible today at your shared location.
We do understand that it's inconvenient for you that we are not able to pass on your wishes to JESSY SIMON, but we can deliver the order tomorrow.
Request you to please provide your approval asap so that we can process your order.
In case of any other queries, please feel free to get in touch with us on email and chat Support. (09:00 AM - 09:00 PM, 7 days a week.)
Customer Experience Team
I had a bad experience with this website. My order was changed in the last moment saying that the item I ordered was not available and they can deliver only next day. Moreover, I paid Rs. 150 for making the payment during a specific time period; after taking the money, they delivered it late. Again after delivery, they advised not to open the box for 1 hour for whatever reason. Overall very bad experience.
Worst experience ever from the customer support team. Asked for a refund because they didn’t deliver my order on time. To my surprise they said the bought flowers weren’t available with them and they had mailed me regarding this. I didn’t receive any mail of that sort. When I requested for refund, I had to request them for continuous 5 days without anyone from the CustomerSupport team replying back. Still haven’t got my refund. Thinking of filing a consumer complaint against these cheats.
I had ordered flowers for my mother on Mother’s Day, however it didn’t get delivered the same day, wrote so many emails and created so many tickets, but ni response . Despite me telling the support team to cancel my order the next day, they delivered the order.
Guys, please beware of this site. I really had a bad experience. Wouldn’t suggest ayone to use it.
THEY WILL DELIVER WHAT EVER THEY THINK AND WHEN EVER THEY THINK AFTER GETTING THE MONEY.
I am really so glad to know, Flaberry asked me for a feedback. I would like to divide it in some parts:
•Quality: Here I mean to say the quality of the ordered items:
oFlowers: They are nice and fresh. You really done a nice job here. So, within 5 you got 1 for that
oCake: Over all you scored 0 here.
? As per my order I have ordered a Black Forest Cake, but what got delivered was a white Cake! I never seen a Black Forest Cake White in color. May be a nice invention, but I don’t feel great to treat myself like guinea pig specially in occasion of my Wife’s birthday.
?In the cake I have requested to write something, which they don’t bother to write. As they think it might be waste of their time and money to write something which “they don’t bother” to write
•Delivery: Now, here is the place where I think lies main pain (for me) and lies from Flaberry. Why let’s tell you:
oWhile placing the order they claim if a user pay 150 bucs more they will deliver by morning 10 am. After placing the order and paying the amount they say the delivery can happen by 12 pm! And they don’t bother whether you have paid the cost or not. This is the first cheating.
oFinally due to rain, they claimed they can deliver only after rain stops! So, if you have an occasion in Rainy season. Flaberry will only deliver you after that. Be aware guys. Don’t order from flabeery in rainy season!
oSo, after many “promises(fake)” finally the things got delivered at 6pm! So, don’t depend on the timing promise from them.
oIt meant to be a surprise, so, they called the recipient and asked for the delivery in new timing to kill the surprise (so thoughtful from Flaberry)
•Customer care: They usually(!) responsive other than:
oYou can not call them. Whenever you call them in the given number they will route you back to the message and they will reply you if they think it is fine.
oOnce they promised that after delay the delivery will happen by 4:20 pm (instead of 10 am), and as I tried to contact them back at 4:21 they stopped responding! As you have paid the money they treat you like anything other than a human.
So, in a single line, if you want to gift somebody something special and you don’t bother about your order or quality or timing go for them. But, if you think, somebody is waiting for your surprise and you want to send a smile AVOID THEM AT ALL COSTS. THEY ARE CHEATER AND DON’T BOTHER ABOUT YOUR EMOTIONS. THEY WILL DELIVER WHAT EVER THEY THINK AND WHEN EVER THEY THINK AFTER GETTING THE MONEY.
They cancelled my order without stating any reasons and now not refunding my money from last one month...I have been following up with them through emials as customer care nos are not working.Total fraud company donot order anything from them...I wish I wud have read reviews before submitting the order...now I have read thousands of fraud reviews agaisnt them...
Item never delivered
I ordered an item and it was supposed to be delivered last week on fixed time slot and they charged additional 150RS to deliver on fixed time slot and it's still not delivered. Tried reaching their phone# and chat with no response from them. I lost RS 629 in total. They are a bigger scam company. I should have spent that money on a charity! Flaberry is a biggest scam & Forgery company. I would recommend anyone to stay away from them.
Wrong order and not worth for money they taking.
Ordered half kg black forest cake but received one kg chocolate cake
Ordered ferrero rocher chocolate(16pc) but didn't receive they send the email that its not available and they will send one Kg cake instead but I told that I dont need one kg cake send some other chocolate basket and gave them many options.
So either refund the money for ferrero rocher or send the other chocolate basket
The cake which we received was all melted and we had to throw the cake because it was not eatable.
When I send my feedback I didn't get any response back.
They should stop showing the product which you cant deliver.
Flaberry seems to be very nice by looking at it's website and all but believe me this is worst of the worst company. I have ordered flowers and cakes etc from several companies and even the smallest ones were able to deliver but Flaberry is just fraud. They ruined my occasion by not delivering anything but did manage to update the delivery status as Delivered. I would have never known if the product was delivered or not if I hadn't asked the intended recipient.
Then started a month long chase to first find out a person to talk to as all automated systems were saying product has been delivered. Though I must say all of the staff was nice and courteous but it did take several calls and follow ups to finally get my money back after a month.
I would never suggest this site to anyone. This is pure fraud. Take people money and update the delivery status as Delivered without delivering anything. People will try to reach to customer care but there isn't any contact provided anywhere in the site and eventually person will get frustrated and forget the money.
Luckily, I found one contact and got to talk to customer care team and got my money back.