What Winni do?
Winni provide you a trustworthy and convenient platform to choose the best gift for your family, friends etc. for every occasion like birthdays, anniversaries, marriage, love, farewell and much more. Winni.in offers the wide range of products in various categories like cakes, egg-less cakes, drawing cakes, 3D cakes, photo cakes, collectibles, chocolates, bouquet, flowers bunch, soft toys, greeting cards, candles, photo frames, handicrafts etc. Winni also customizes gifts according to customer wish.
Winni is all about how you celebrate your relationship in the best possible manner which fulfills you with joy happiness and satisfaction.
WORST SITE AND SERVICE
ONE OF THE WORST SERVICES EVER EXPERIENCED!!!!! Ordered for 12 Roses in a box with a Silk Chocolate and delivery was promised on 14th of Feb 2020, And Delivery was done on 17th Of Feb 2020 AND THAT TOO just 10 roses in a wrap and not in a box and the Roses were all dead!!!! Tried Chatting with the customer support over 7 times but ever time they will not response and will disconnect the chat. WORST PLACE TO ORDER ANYTHING!!!!! SUPER BAD SERVICE
They never deliver your order despite of paying online in advance and shamelessly deny to refund the amount. Their customer support sucks. No one responds your calls, keep you in queue or hold for long time.
Beware of such fraudsters.
Firstly, please don't order from this website.
The customer reviews on the website are completely fake… I had placed an order that never got delivered in the time slot mentioned or the next ones…. It came a whole 24 hours later after promised delivery. This was for Valentine's day so getting flowers on 15th Feb evening had no value, hence I didn't accept them.
The customer care didn't help, said they can't refund and cut the call abruptly. This happened twice I tried calling them. The customer care executive was rude and didn't care.
The website has no provision to put up your own feedback - it's only “selected” consumer feedback that they themselves have published… hence those aren't reliable at all.
Would highly warn against them! Please don't order of you want assured delivery.
HORRIBLE EXPERIENCE !!!
They will send you a totally cheap cake with cheap candles whilst you would have ordered a Cacke worth 2500 Rs with candles worth 250, this is what happened with me. Lotus flower children candle cost only 20 Rs and they sent me that candle whereas I had ordered a champagne designed candle worth 250 Rs. What a shame !!! The Cacke wasn't at all what I had ordered online for 2500 Rs and was more like a 250 Rs Cacke from our local aggarwal shop !! At last the customer care said they can't refund because I didn't accept the order ?? I mean WTF ! Why would I accept a garbage and show it to my mother who was celebrating her 60th on new year. This company is a total scam ! Customer care don't respond once they have taken money ! This is a nightmare experience with WINNI and I will never ever recommend anybody to order anything from this site. Save your hard earned money from these cheaters and order from somewhere else !!!!
Horrible Customer service
Totally worst site i have ever seen. For making customers fool they say that they have free delivery & coupons available and download app you get discount on first purchase/ order. Don't get into this all things are trap. Cheat, arrogant and no sense of apology even after failing to deliver as per commitment.
Even product are not according to price.
Customer care department is much horrible. Even if we say that we file a case against them so they upfront say that go head we don't mind. No refund policy. Even they take your call keep it on hold, after half an hour they just say only one line that is "We are checking with back-end team and after that, they will say will call you back, but you will never get call from them but yes if you are doing payment then they will surely call you again and again and once payment would be done then they are like ghost like no company exists even they don't have Cash on delivery even if their delivery boy don't know how to find the address then also you need to give extra delivery charge because they will take your order back and for same delivery they will charge you extra, might be this is only way they used to harass customers and make their profits.
Delivery Boys are not aware about addresses all are new, they give you call and then they will act they dont know and your delivery will be failed. App was totally worst dont show right details.
Apart they will not tell us when the order will be delivered so if you are ordering so need to be home all the time because they don't give specific time and if you are ordering for different city then there is big "NO" NO" because as said all delivery boys are might be new.
Apart Charges are too high
Everyone this is SCAM. Please save your self from the torture of chasing these guys for the delivery. They never deliver on time. Horrible customer care. No sense of Talking with customers their wordings are "jo ho kar lo" #Best Customer harassment"
Highly Unprofessional Services
A high level of unprofessional services by the team Winni, basis the pathetic quality, services and Feed back review mechanism.
The worst part is customer support team
This is a fraud company. Looks like the owner Sonali Gour, set it up to loot people and shoo off....The chat agent just said Hi and for last 45 minutes no response....and sadly all reviews are like that.
DO NOT ORDER>>>>THE GOOD REVIEWS ARE CREATED BY THEIR OWN MANAGEMENT TO ATTRACT PEOPLE AND THEN SCAM THEM
Below is the chat
Niharika Welcome to Winni!
How may I help you today?
want to check whats hapening with my order
Its already 4:00PM is it going to get delivered or i have to fight for a refund
Are you there?
Whats happening .....no response for so long on Chat
Are you going to reply?
If you cannot arrange the delivery as promised by the agent on the call, then i want to cancel the same and i need a full refund.....
Winni has hired dumb people i guess ....... who dont know how to provide customer service
All reviews on Trustpilot are of complaints. I think I will have to take this company to Consumer Court
+30 minutes and still waiting for a response.
i'm keeping a record of call & chat to file a consumer complaint so the chat will remain on
Guys please dont order from Winni, on 12th evening i ordered for a chocklate truffle cake for my wife birthday they have sent an other cake with a different personal message, these guys dont give you a refund nor they wont return the money , pathetic customer service, until now i didnt recieve cake nor money, dont go for it . There is a customer representative called Brijesh Bhatt one moron doesnt undertand the value of customer service nor gratitude. bad delivery i have complained in the national food forum as well. i will share in across on all forums. cant give them one also -
Worst customer service. Atleast refund my money for orders number 90512524708. I haven't received any order you are shown msg it's delivered. What the hell hell is this. I ordered fir mothers day yesterday yesterday. It's relevance is over now. Refund my money u fraudster. None of the number is responding. No Response from mail
Worst service ever
Strictly do not order, they never deliver on time. The whole occasion was spooky due to them. Not dependable. The online chat customer support named Niharika takes forever to address your queries and there number is always busy. They tell you to hold the line regarding your query on phone and then they hang up!! Ridiculous!! Won’t recommend this to anyone.